What does standard of care mean to me as a client?
The term “standard of care” often comes up in architecture and design, but its meaning isn’t always clear. While it’s a technical term used within the profession, understanding it can help clients know what to expect—and how a thoughtful, well-managed design process should feel.
What the Standard of Care Means
In simple terms, the standard of care refers to the level of skill and diligence that a reasonably careful architect or designer would exercise on a similar project under similar circumstances.
It doesn’t mean perfection or even “best practices.” Instead, it represents the professional judgment, competence, and effort that others in the field would typically apply in comparable situations.
Architects and designers are expected to apply their training, experience, and professional judgment to meet this standard. This includes staying informed about current building codes, applying sound design principles, and making decisions based on the conditions and information available at the time.
How Good Practice Supports the Standard
While the standard of care is a baseline defined by professional norms, many architects aim to go beyond it in how they work with clients. Certain habits and values—such as communication, coordination, and responsiveness—are not part of the legal definition but are central to achieving strong outcomes.
Communication and Transparency
Clear and consistent communication helps projects run smoothly. A designer who keeps clients informed, explains challenges, and responds promptly helps ensure alignment throughout the process. While not legally required, this level of engagement supports trust and minimizes surprises.
Competence and Professional Growth
Meeting the standard of care depends on technical competence and sound judgment. Great designers take this further by continuously learning—staying current with new materials, evolving building codes, and sustainable practices—to make informed design choices.
Coordination and Problem-Solving
Every project involves collaboration and occasional challenges. A skilled architect coordinates effectively with contractors, engineers, and consultants, addressing issues proactively so the project stays on course. This coordination is a key part of professional diligence, even if the law doesn’t define it as part of the standard of care itself.
Understanding Client Goals
While the standard of care focuses on professional performance, great design also comes from understanding the people behind the project. Listening carefully to your goals, preferences, and how you plan to use the space helps ensure the result feels both functional and personal.
Bringing It All Together
In short, the standard of care is about performing with the same care and competence that any qualified professional would bring to a similar project.
At the same time, the best design experiences go further—combining technical skill with communication, empathy, and collaboration.
By understanding what the standard of care truly means, you’ll have clearer expectations of your design team and a better sense of what contributes to a successful project from start to finish.